Refunds will be credited to the original mode of payment and processed within 10 to 45 days, depending on the credit card issuing bank.
Canvas Holiday Homes is committed to ensuring guest satisfaction. Our cancellation and refund policies are as follows:
Refunds are applicable in the following cases:
- The wrong property was booked due to a system error or miscommunication.
- The property is unavailable upon arrival and no suitable alternative is provided.
- The property is found to be unsafe, unhygienic, or not as described.
- The booking has been tampered with or altered without the guest’s consent.
Important Notes:
- All refund and cancellation requests must be submitted in writing.
- Cancellation charges may apply based on the notice period and the terms of each property.
- If no refund policy applies to a specific booking or promotional offer, this will be clearly communicated prior to confirmation to avoid disputes or misunderstandings.
We encourage guests to review individual property terms before booking.